Baji365 Live Privacy Policy — Your Data Is Safe With Us

1 Introduction

Welcome to Baji365 Live. We have been providing a safe and enjoyable gaming experience to millions of players across Bangladesh. This Privacy Policy clearly explains how Baji365 Live collects your personal information, how it is used, and how it is kept secure.

By using our platform, you agree to this Privacy Policy. Please read it carefully. We want you to enjoy Baji365 Live with complete trust and peace of mind.

Baji365 Live takes user privacy seriously. We never share your information with third parties without your consent. Our systems operate in accordance with international data protection standards.

2 What Information We Collect

Baji365 Live collects certain information needed to deliver our services. This data is gathered in two main ways — what you provide directly, and what is collected automatically through your usage.

Information you provide directly:

• Full Name (as shown on your National ID)
• Mobile Number
• Date of Birth
• Email Address (where applicable)
• Payment details (bKash / Nagad / Rocket number)
• Documents Submitted for Identity Verification

Automatically Collected Information:

• IP Address & Device Type
• Browser and operating system information
• Login time and session duration on the platform
• Gaming activity logs (bets, wins, transaction history)
• Data Collected via Cookies & Tracking Technologies

3 How We Use Your Information

Baji365 Live uses collected data only for specific, legitimate purposes. We never use your information for anything beyond what is necessary.

4 When and With Whom Your Information Is Shared

Baji365 Live never sells or shares your personal information for commercial purposes. That said, there are specific circumstances where data may be shared:

• Payment Processors: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process deposits and withdrawals.
• KYC Verification Services: Licensed third-party KYC services may be used to verify your identity.
• Legal Obligation: Data may be disclosed when required by a court order or regulatory authority.
• Anti-Fraud System: Limited information may be shared with industry-recognized fraud detection partners to help prevent fraudulent activity.

Outside of the cases listed above, Baji365 Live will never share your data without your permission. All partner parties operate under our strict data protection agreements.

5 Cookies & Tracking Technologies

Baji365 Live uses cookies and similar tracking technologies across its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

Types of Cookies We Use:

• Essential Cookies: These cookies are essential for maintaining your login session and keeping your account secure.
• Performance Cookies: Used to monitor site performance and error tracking.
• Functionality Cookies: Helps remember your language preference and settings.
• Analytics Cookies: Used to analyze user behavior and improve our services.

6 How We Protect Your Data

Baji365 Live uses industry-leading technology to keep your data secure. Our security framework operates across multiple layers, all working together to protect your information.

• 256-Bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
• Firewall Protection: An advanced firewall system blocks unauthorised access.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Restricted Staff Access: Only authorized personnel can access sensitive information.
• Data Backup: Regular backups ensure your data is never lost.

Please note that no online platform can guarantee 100% security. Keep your password strong and never share it with anyone. If you notice any suspicious activity on your account, contact us immediately.

7 Your Data Rights

As a Baji365 Live member, you have several important rights over your own data. We respect these rights at all times.

• Right to Access: You may request details of what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data beyond what is legally required to be retained.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Data Portability: You may request a copy of your data in a readable format.
• Marketing Opt-Out: You can opt out of receiving promotional messages at any time.

To exercise any of these rights, contact our support team. Requests are typically processed within 30 business days.

8 Protection of Minors' Data

Baji365 Live is a platform strictly intended for users aged 18 and above. We do not knowingly collect or store personal information from anyone under the age of 18.

Parents and guardians are advised to ensure that minors do not access this platform. If you become aware of any underage account activity, please contact us immediately.

9 How Long Your Information Is Retained

Baji365 Live only retains your data for as long as necessary. Your information is kept while your account is active, and certain data may be held for a defined period after account closure to meet legal obligations.

• Account data: retained for up to 5 years after account closure.
• Transaction records: typically 5–7 years, in accordance with regulatory requirements.
• KYC documents: retained after verification for as long as required by law.
• Cookie data: session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Customer support communications: retained for up to 2 years after the issue is resolved.

Once the retention period has expired, we securely delete or anonymize your data so that you can no longer be identified.

10 Privacy Policy Updates

Baji365 Live may update this Privacy Policy from time to time. Changes may be made due to service updates, legal requirements, or security improvements. We will notify you before any significant changes take effect.

• For significant changes, at least 14 days' notice will be provided via mobile number or an in-platform notification.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
• The date of the latest update will always be shown at the top of this page.
• Previous versions of the policy are available upon request.

11 Contact & Complaints

If you have any questions, comments, or concerns about this Privacy Policy, please reach out to our data protection team. We are always here to help.

• Live Chat: Click the chat icon in the bottom-right corner of the platform — available 24/7.
• Email: [email protected]
• Response time: typically within 24–48 hours.

When submitting any data protection request, please include your registered mobile number so we can identify you quickly. Our Bengali-speaking support team is always here to help.